Zeno Consulting
UEN: 53411827E
Website: zeno.sg
Last Updated: February 2026
1. Commitment to Data Protection
Zeno Consulting (“we”, “our”, “us”) is committed to protecting personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you interact with our Website, services, or communication channels.
By voluntarily providing personal data to us through our Website, forms, communication channels, or enquiries, you are deemed to consent to the collection, use and disclosure of your personal data for the purposes stated in this Policy.
2. Definition of Personal Data
“Personal Data” refers to data that can identify an individual, whether directly or indirectly.
This may include sensitive personal information voluntarily shared relating to emotional wellbeing, personal challenges, or life circumstances.
3. Personal Data We May Collect
We may collect:
- Name
- Email address
- Phone number
- Organisation details
- Booking or service-related information
- Communication records
- Information voluntarily disclosed through enquiries, sessions, or forms
This may include personal reflections or emotional wellbeing information shared by you.
4. Personal Data of Minors
We may receive enquiries directly from individuals below 18 years of age.
Where services are to be provided to minors, parental or guardian consent will be obtained before services are rendered.
Personal data provided by minors is collected solely for enquiry handling unless such consent is obtained.
5. Purposes of Collection
Personal data may be collected for:
- Responding to enquiries
- Scheduling consultations or services
- Delivering requested services
- Delivering online programmes
- Maintaining session records
- Administrative communication
- Providing appointment reminders
- Supporting client progress
We will not use personal data for unrelated purposes without consent unless permitted under PDPA.
6. Communication & Marketing
We may contact you via:
- Telephone
for:
- Appointment reminders
- Service-related communication
Promotional updates or newsletters will only be sent where you have subscribed or provided consent.
You may opt out at any time.
7. Disclosure of Personal Data
We may disclose personal data:
- To service providers supporting our operations (e.g. email platforms, video conferencing tools, booking systems)
- Where required by law or regulatory authorities
- Where necessary to deliver requested services
We do not sell personal data.
8. Third-Party Platforms
We may use third-party platforms including:
- Email services
- Video conferencing tools
- Messaging platforms such as WhatsApp
- Website analytics tools
Personal data shared through these platforms is subject to their respective privacy practices.
9. Overseas Data Transfers
Some third-party platforms may process data outside Singapore.
Where this occurs, we take reasonable steps to ensure comparable protection standards consistent with PDPA.
10. Data Retention
Personal data may be retained in physical and digital form for:
- Service continuity
- Legal obligations
- Professional record-keeping
Data will be securely disposed of when no longer required.
11. Protection of Personal Data
We implement reasonable administrative and technical safeguards to protect personal data against:
- Unauthorised access
- Disclosure
- Loss
However, no method of electronic transmission or storage is completely secure.
12. Accuracy
You should ensure that personal data provided is accurate and up to date.
13. Access & Correction
You may request:
- Access to your personal data
- Correction of inaccuracies
Requests will be handled within a reasonable timeframe in accordance with PDPA.
14. Withdrawal of Consent
You may withdraw consent by contacting us.
Withdrawal may affect our ability to continue providing services.
15. Cookies & Analytics
Our Website may use essential cookies and analytics tools to improve functionality and user experience.
These tools may collect technical data such as IP address or device information.
16. Do Not Call (DNC)
Where applicable, we will comply with Singapore’s Do Not Call provisions for marketing communications.
Service-related messages such as appointment reminders are exempt under PDPA.
17. Data Breach Response
In the event of a data breach that may result in significant harm, we will assess and respond in accordance with PDPA obligations, including notification where required.
18. Updates to Policy
We may update this Privacy Policy from time to time.
Continued use of our Website or services constitutes acceptance of any changes.
19. Contact
For access requests, corrections, or withdrawal of consent, please contact:
Data Protection Officer Zeno Consulting
Email address: email@zeno.sg